Good things take a few days. Here's what to expect.

Processing time

Once you place your order, we take 1–3 working days to process it. During the week that's usually one working day; if you order on a Friday evening or over the weekend it may take a little longer.

Delivery time

After your order is processed and dispatched, delivery takes on average 3–6 working days. Our items are shipped from our international fulfilment partners, so delivery times can vary slightly by destination.

Where we ship

We ship worldwide. Delivery times above are averages; remote destinations may take longer.

Track your order

Once your order is dispatched you'll receive a confirmation with tracking information by email, so you can follow your package every step of the way. If you haven't received tracking within a few working days, check your spam folder or email us.

Customs, duties & taxes

For orders shipped outside the EU, import duties or taxes may be charged by your local customs authority on arrival. These charges are set by your country and are the responsibility of the customer. We have no control over them and cannot predict their amount.

Wrong address

Please double-check your shipping address at checkout. We're not responsible for orders that can't be delivered due to an incorrect or incomplete address provided by the customer.

Delays

Occasionally, delivery can be affected by factors outside our control (customs, carrier delays, weather, peak periods). We'll always do our best to help — just email us and we'll look into it.

Contact

Questions about your delivery? Email support@get-quepasa.com and our team will help you out.

Que Pasa is a trade name of DCT Ecom · KVK 86063154 · VAT NL004185599B20 · Paxtonstraat 3-N, 8013 RP Zwolle, the Netherlands (correspondence address only — not a visiting or return address).